Question 1

Is there a free trial?

Accepted Answer

Yes. Every paid plan starts with a free trial (14–30 days depending on plan) — no credit card required to get started.

Question 2

How does billing work?

Accepted Answer

Plans are billed monthly or yearly in IDR. You can upgrade, downgrade, or switch billing cycles at any time from your account settings — changes are prorated automatically.

Question 3

Is my financial data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, access is protected by RBAC and optional 2FA, and every request is authenticated with short-lived tokens. We never share client data across accounts.

Question 4

Can I cancel anytime?

Accepted Answer

Absolutely — there are no long-term contracts. You can cancel from your billing settings at any time, and you'll retain access through the end of your current billing period.

Question 5

Does Taxturio support Faktur Pajak?

Accepted Answer

Yes. Taxturio generates Faktur Pajak and other tax documents in a Coretax-ready format, so your yearly filings stay compliant with Indonesian tax regulations.

Question 6

What kind of support is included?

Accepted Answer

All plans include support via email or chat. Higher tiers add priority response times and a dedicated onboarding contact — see the plan comparison for details.

Question 7

Can I migrate my existing clients and invoices?

Accepted Answer

Yes. You can import your client list and opening balances during onboarding, and our team can help map your existing data so you start with a complete picture from day one.

Question 8

Do I need accounting expertise to use Taxturio?

Accepted Answer

No. Modules connect to the same ledger automatically, so invoices, payments, and tax documents post the right journal entries for you. Your accountant gets clean, audit-ready reports without extra spreadsheets.

Frequently asked questions

Bring your engagements, billing, and tax filings together